Instructions for Submitting Requests

This ordering site is for use by patients only.

Patients 18 years of age or older should place their own request.
Parents/guardians with legal authority and who are named in the patient chart should order for a minor child.
A person with documented legal authority to make healthcare/medical treatment decisions for a patient of any age (healthcare conservator, medical/healthcare POA, legal guardian, executor/administrator of estate) can order for a patient. NOTE: Financial POA is not sufficient.

The patient's valid driver's license or other valid government-issued ID.
If you are not the patient, you will need your valid ID as well.
A credit card, if applicable.
If you have the documented legal authority to make healthcare/medical treatment decisions for a patient, you must also upload official, currently valid documentation of this authority (Durable POA for Healthcare, Medical POA, Advanced Directive for patient and designated caregiver; Death Certificate for deceased patient).

TO GET STARTED, SELECT ONE OF THE FOUR OPTIONS BELOW.
** A separate order must be placed for each item you wish to request. **

$25 flat fee per request. There are no refunds.
Allow up to 48 hours for completion.
ALL available Medical Records (including Imaging Reports, no images). You will not be asked to specify types of records, physicians, or dates.
You will be texted or emailed when your records are ready to access online.
Records will be made available online only. We do not fax, email, or mail records.
Order All Medical Records Now

Free of charge.
Allow up to 7-10 business days, per state statute, for completion.
THE PAST 2 YEARS TO DATE of available Medical Records (including Imaging Reports, no images). You will not be asked to specify types of records, physicians, or dates.
You will be texted or emailed when your records are ready to access online.
Records will be made available online only. We do not fax, email, or mail records.
Order Recent Medical Records Now

$15.00 flat fee for a secure weblink to your radiology imaging. There are no refunds.
Allow up to 48 hours for completion.
ALL available radiology images (no Imaging Reports).
You will be texted or emailed a link to your imaging.
Share the secure link with another healthcare provider to view/download your imaging. You can also select and view your images from your image library and/or download the images yourself.
Order Imaging Link Now

$38 per requested CD copy for all available imaging (no Imaging Reports). There are no refunds.
Your CD will be prepared by Carrell Clinic's Radiology staff and mailed to your home address only.
CD pick-up is not available.
Allow up to 15 business days, per state statute, for CD preparation plus US Postal Service mail delivery time.
You will be texted or emailed when your Imaging CD has been mailed. Delivery time by the US Postal Service varies and is not the responsibility of Carrell Clinic.
For the status of your imaging CD request or issues with an imaging CD you have received by mail, call Radiology directly at (214) 378-3332.
Order Imaging CD By Mail Now

To request your Physical Therapy records, contact Fred Weldon at (214) 220-2468 extension 1581 or go to the Physical Therapy and Rehabilitation site ( https://www.carrellclinic.com/on-site-services/physical-therapy-rehabilitation ) and click the "Physical Therapy Records Request" link.

SAMPLE TEXTS - You will receive text messages similar to these samples:

Your medical records request is in process. When complete, you will get a Tracking # for online access.

Carrell Clinic

Your Medical Records are ready!

Go to patient/landing/carrell
Click green box. Tracking # XXXX-XXXX
Carrell Clinic

$25 flat fee per request. There are no refunds.
Allow up to 48 hours for completion.
ALL available Medical Records (including Imaging Reports, no images). You will not be asked to specify types of records, physicians, or dates.
You will be texted or emailed when your records are ready to access online.
Records will be made available online only. We do not fax, email, or mail records.

Free of charge.
Allow up to 7-10 business days, per state statute, for completion.
THE PAST 2 YEARS TO DATE of available Medical Records (including Imaging Reports, no images). You will not be asked to specify types of records, physicians, or dates.
You will be texted or emailed when your records are ready to access online.
Records will be made available online only. We do not fax, email, or mail records.

$15.00 flat fee for a secure weblink to your radiology imaging. There are no refunds.
Allow up to 48 hours for completion.
ALL available radiology images (no Imaging Reports).
You will be texted or emailed a link to your imaging.
Share the secure link with another healthcare provider to view/download your imaging. You can also select and view your images from your image library and/or download the images yourself.

$38 per requested CD copy for all available imaging (no Imaging Reports). There are no refunds.
Your CD will be prepared by Carrell Clinic's Radiology staff and mailed to your home address only.
CD pick-up is not available.
Allow up to 15 business days, per state statute, for CD preparation plus US Postal Service mail delivery time.
You will be texted or emailed when your Imaging CD has been mailed. Delivery time by the US Postal Service varies and is not the responsibility of Carrell Clinic.
For the status of your imaging CD request or issues with an imaging CD you have received by mail, call Radiology directly at (214) 378-3332.